At Trichopure, we aim to get your order packed and on its way as quickly as possible.

Order Processing

Orders are typically processed within 1–2 business days after your order is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you’ll receive a shipping confirmation email with tracking details so you can follow your delivery.

Shipping Rates

Australia-wide shipping is FREE on orders over $49.

For orders under $49, shipping costs are calculated and displayed at checkout based on your delivery location and available shipping options.

Any applicable free-shipping promotions will also be automatically reflected at checkout.

Estimated Delivery Times

Delivery times begin once your order has been dispatched.

Please note that estimated delivery times may vary depending on your location, courier delays, public holidays, weather conditions or other circumstances outside of Trichopure's control.

Tracking information provided by the courier will give you the most up-to-date delivery status.

Tracking Your Order

Once your order has shipped, we’ll send you an email containing your tracking number and a link to track your parcel.

Please allow some time for tracking information to update after your parcel has been collected by the courier.

Incorrect Shipping Address

Please check your shipping details carefully before completing your order.

If you notice an error in your address, contact us as soon as possible at support@trichopure.com.

We’ll do our best to update your details before dispatch, but once an order has been shipped, we may not be able to make changes.

Additional shipping costs caused by an incorrect or incomplete address may be the responsibility of the customer.

Delayed or Missing Deliveries

If your tracking information shows an unexpected delay or your parcel has not arrived within the expected timeframe, please contact the courier first using your tracking number.

If you still need assistance, email us at support@trichopure.com with your:

• Full name
• Order number
• Delivery address
• Tracking number

Our team will help investigate the shipment.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@trichopure.com and include your order number along with clear photos of the parcel and product.

We’ll review the issue and assist you with the next steps.

International Orders

For international orders, delivery times may vary depending on the destination and local customs processing.

Customers may also be responsible for any applicable customs duties, taxes or import fees charged by their country. These charges are not included in the product or shipping price unless otherwise stated at checkout.

Need Help?

Have a question about your delivery?

Contact the Trichopure team at:

support@trichopure.com

We’re here to help.