Last Updated: September 2026

Welcome to Trichopure.

These Terms of Service govern your use of the Trichopure website and your purchase of products or services from us.

By accessing our website, placing an order or using any of our services, you agree to these Terms of Service.

Please read them carefully before using our website or purchasing from Trichopure.

1. About Trichopure

Throughout these Terms, the words “Trichopure,” “we,” “us” and “our” refer to Trichopure.

The words “you” and “your” refer to any person who accesses our website, creates an account or purchases our products.

For questions regarding these Terms, contact us at:

support@trichopure.com

2. Eligibility

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and complete.
• You are authorised to use the payment method provided.
• You will use our website and products only for lawful purposes.

If you are under 18 years of age, you should use this website only with the involvement of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing and other information displayed on our website are accurate.

However, colours, finishes, packaging and appearance may vary slightly from what appears on your screen.

We may update, improve or modify our products, packaging or specifications from time to time without prior notice, provided this does not affect any rights you may have under applicable consumer law.

Product availability is subject to change.

We reserve the right to discontinue any product at any time.

4. Shower Compatibility

Trichopure products are designed to work with commonly used shower fittings as described on our website.

It is your responsibility to review product dimensions, specifications and compatibility information before purchasing.

If you are unsure whether a Trichopure product is suitable for your shower setup, please contact us before placing your order.

Incorrect purchases due to compatibility or installation requirements may be subject to our Refunds & Returns Policy.

Nothing in these Terms limits any rights you may have under the Australian Consumer Law.

5. Orders

Submitting an order through our website does not automatically mean that we have accepted your order.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including where:

• A product is unavailable.
• Pricing or product information contains an obvious error.
• We suspect fraudulent or unauthorised activity.
• Payment cannot be successfully processed.
• An order breaches these Terms.

If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.

6. Pricing

All prices displayed on our website are shown in the currency indicated at checkout.

Where applicable, taxes will be included or calculated in accordance with relevant laws.

Prices may change at any time without notice. However, price changes will not affect orders that have already been confirmed, except where there has been an obvious pricing error.

Promotional offers, discount codes and special pricing may be subject to additional conditions and expiry dates.

7. Payment

Payment must be made using one of the payment methods available at checkout.

By providing payment information, you confirm that:

• The information provided is accurate.
• You are authorised to use the selected payment method.
• You authorise us and our payment providers to charge the applicable amount.

Payment processing may be handled by third-party payment providers and may also be subject to their terms and privacy policies.

8. Shipping and Delivery

Orders are processed and delivered in accordance with our Shipping & Delivery Policy.

For Australian orders, orders over $49 qualify for free shipping, subject to any exclusions or conditions displayed on our website.

Delivery times are estimates only and may be affected by courier delays, public holidays, weather, customs or other circumstances outside our reasonable control.

Once an order has been dispatched, tracking information will generally be provided where available.

You are responsible for providing a complete and accurate delivery address.

Additional delivery costs resulting from incorrect or incomplete information may be charged to the customer where permitted by law.

9. Risk and Delivery

Responsibility for your order passes to you once the goods have been delivered to the delivery address provided during checkout, subject to your rights under applicable consumer law.

If your package is lost, damaged or significantly delayed, contact us at support@trichopure.com so we can assist with investigating the issue.

10. Subscriptions and Recurring Orders

Trichopure may offer subscription options for selected products, including replacement filter cartridges.

When you purchase a subscription, you authorise Trichopure or our payment provider to automatically charge your nominated payment method at the frequency shown at the time of purchase.

Your subscription will continue until cancelled unless otherwise stated.

Subscription Charges

Recurring charges will be processed according to your selected subscription schedule.

Subscription pricing, delivery frequency and applicable shipping costs will be displayed before you complete your purchase.

Updating or Cancelling a Subscription

You may update or cancel your subscription through your account, where available, or by contacting us at:

support@trichopure.com

Cancellation requests should be made before your next scheduled order has been processed.

Once a subscription order has been processed or dispatched, we may be unable to cancel that shipment.

Subscription Pricing Changes

We may change subscription pricing or terms from time to time.

Where required, we will provide reasonable notice before a material change applies to your future subscription orders.

You may cancel your subscription if you do not wish to continue under the updated pricing or terms.

11. Returns, Refunds and Faulty Products

Returns and refunds are handled in accordance with our Refunds & Returns Policy and applicable Australian consumer law.

Due to the health and hygiene nature of some Trichopure products, we may not accept returns for change of mind once a product has been installed, opened or used.

However, nothing in these Terms or our Refunds & Returns Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

If a product is faulty, damaged, incorrectly supplied or otherwise covered by consumer guarantees, please contact us at:

support@trichopure.com

12. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy where a product fails to meet applicable consumer guarantees.

Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded or limited.

13. Product Use

You agree to use Trichopure products:

• In accordance with the supplied instructions.
• Only for their intended purpose.
• With compatible plumbing and shower fittings.
• In accordance with applicable safety requirements.

You should stop using a product if it appears damaged, incorrectly installed or unsafe.

Where necessary, seek assistance from a suitably qualified professional.

Trichopure is not responsible for damage caused by improper installation, misuse, unauthorised modification or failure to follow supplied instructions, except where liability cannot legally be excluded.

14. Health and Wellness Information

Information provided on the Trichopure website, social media channels, packaging, emails or other marketing materials is provided for general informational purposes.

Our products are not intended to diagnose, treat, cure or prevent any medical condition.

Individual experiences may vary.

Any statements relating to hair, scalp or skin appearance and condition should not be interpreted as medical advice.

If you have a medical condition, allergy, skin condition or other health concern, seek advice from an appropriately qualified healthcare professional.

15. Website Accuracy

We aim to keep information on our website accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to:

• Product descriptions.
• Pricing.
• Promotions.
• Shipping.
• Product availability.
• Specifications.

We reserve the right to correct errors and update information where appropriate.

If an error materially affects an order you have already placed, we will contact you where reasonably necessary.

16. Discount Codes and Promotions

Promotional codes and discounts:

• Must be used within the specified promotional period.
• May be subject to minimum order values.
• May apply only to selected products.
• May not be combined with other offers unless stated otherwise.
• Have no cash value.
• May be limited to one use per customer.

We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to applicable law.

17. Intellectual Property

All content displayed on the Trichopure website, including:

• Trademarks.
• Logos.
• Product names.
• Photography.
• Graphics.
• Videos.
• Product designs.
• Website design.
• Written content.
• Marketing materials.

is owned by or licensed to Trichopure unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell or commercially use our content without prior written permission.

18. Reviews and User-Generated Content

If you submit a review, photograph, video, testimonial or other content to Trichopure, you confirm that:

• You have the right to submit the content.
• The content is accurate to your genuine experience.
• The content does not infringe another person's rights.
• The content is not unlawful, defamatory, misleading or offensive.

Where you give us permission to use your content, you grant Trichopure a non-exclusive licence to reproduce, display, publish and use that content for purposes agreed with you.

We reserve the right to remove content that violates these Terms.

19. Prohibited Use

You must not use our website:

• For unlawful or fraudulent purposes.
• To violate another person's intellectual property rights.
• To transmit malware, viruses or malicious code.
• To attempt unauthorised access to our systems.
• To interfere with the security or operation of our website.
• To scrape, copy or extract website content for unauthorised commercial use.
• To provide false or misleading information.
• To engage in conduct that may harm Trichopure, our customers or third parties.

We may restrict access to our website where we reasonably believe these Terms have been violated.

20. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, applications or services.

These third parties operate independently from Trichopure.

We are not responsible for their content, availability, privacy practices or terms.

Your use of third-party services is subject to the terms and policies of those providers.

21. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

By using our website, you acknowledge that your information may be processed as necessary to:

• Complete your order.
• Process payments.
• Arrange delivery.
• Provide customer support.
• Operate our website.
• Send marketing communications where you have consented or where otherwise permitted by law.

22. Limitation of Liability

To the maximum extent permitted by law, Trichopure will not be responsible for indirect, incidental or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes, restricts or modifies any liability that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Where liability can lawfully be limited, our liability will be limited to the extent permitted under applicable law.

23. Indemnity

To the extent permitted by law, you agree to indemnify Trichopure against losses, damages or reasonable expenses resulting from your unlawful use of our website, breach of these Terms or infringement of another person's rights.

This provision does not apply where the loss was caused by Trichopure's own unlawful conduct, negligence or breach of applicable law.

24. Events Outside Our Control

We will not be liable for delays or failures caused by circumstances outside our reasonable control, including:

• Natural disasters.
• Severe weather.
• Transport disruptions.
• Courier interruptions.
• Government actions.
• Industrial disputes.
• Telecommunications outages.
• Supply chain disruptions.

We will make reasonable efforts to minimise disruption where possible.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our products.
• Our services.
• Our website.
• Applicable laws.
• Business practices.

The updated Terms will be published on this page with a revised Last Updated date.

Changes will apply from the date they are published unless otherwise stated.

26. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

27. Governing Law

These Terms are governed by the laws applicable in Australia and the relevant Australian state or territory.

Nothing in this section limits any rights you may have under applicable consumer protection legislation.

28. Contact Us

If you have questions about these Terms of Service, your order or a Trichopure product, please contact:

Trichopure
Email: support@trichopure.com

We’re here to help.